Shipping & Returns
How long does delivery take?
Amicus Animae offers free expedited shipping on all orders via SF Express. In-stock items are dispatched within 48 hours of payment.
International delivery typically takes 7-15 business days depending on destination. Please allow additional time during peak seasons and holidays.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly on the SF Express website.
Are there customs or import duties?
International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
What is your returns policy?
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging and proof of purchase.
When will I get my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method within a certain amount of days.
Can I return sale items or gifts?
Only regular priced items may be refunded. Sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
Who pays for return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need more help?
Contact us at info@amicusanimae.com for questions related to refunds and returns.
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